Contact & FAQ

+34 679 97 15 76

CONTACT AND FAQ

Contact form

 
 
 
 
 

WHERE AM I?

In Coslada, Madrid, Spain.

SEND AN EMAIL @

You can send me an email with your questions or suggestion at info@nereidshop.com

WHATSAPP OR TELEPHONE

You can write me via Whatstapp or call me between 9.00am and 18.00pm.  +34 679 97 15 76

NEED ANY HELP?

If you have any question, feel free to contact me, I’ll love to help you.

FREQUENTLY ASKED QUESTIONS

01.  Do you ship globaly?


I ship nationally and globally. You only have to choose the address and the system will calculate the shipping cost itself. Please remember that, in some countries, a tax is charged upon reception and fees according to the destination. Contact your county customs for further information.


02. What are the payment methods?


You can pay by bank transfer, credit or debit card or Paypal.


03. Can I cancel my order or return something?


Once the transfer or Paypal payment has been made, you cannot cancel your order after 24 hours. But you can cancel if you have finished and paid your order within the next 24 hours. You can contact me and I will cancel you order and refund your money.


Products are created according to your requests, they are custom made, and therefore I admit no item return. I only replace the product if there is any remarkable manufacturing defect or I refund shipment costs if they are more expensive than the product (for example with international shipments).


04. When will my order arrive?


It depends on the destination, the shipping company and the product you have ordered. If it’s national shipping, clothes usually take one or two weeks (including manufacture, print and shipment) depending on product stock (sometimes clothing items come from Germany so it takes a bit longer).


Mermaid and triton tails take between 15 and 30 days to be made and shipped, depending on the models and the amount of orders I have. Process can take a bit longer since I have to buy the fabric to one company, print it with another and sew it afterwards. Anyway, I will keep in touch with you, keeping you updated with the state of your order.


05. Which are the shipping prices?


SPAIN (PENINSULAR)

Zeleris/Interpost > 48-72 horas

Flat rate: 5,50 EUR

Free for orders over: 300,00 EUR


SPAIN (CANARIAS)

Estándar > 48-72 horas

Flat rate: 36,00 EUR

Free for orders over: 500,00 EUR


SPAIN (BALEARES)

Estándar > 48-72 horas

Flat rate: 13,00 EUR

Free for orders over: 400,00 EUR


OCCIDENTAL EUROPE (Germany, Andorra, Austria, Belgium, Denmark, Finland, France, Italy, Luxembourg, Norway, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Sweden)

GLS/SEUR > 4 días

Flat rate: 25,00 EUR

Free for orders over: 500,00 EUR


ORIENTAL EUROPE (Bulgaria, Croatia, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Romania)

GLS > 4 días

Flat rate: 32,00 EUR

Free for orders over: 500,00 EUR


NORTHAMERICA (EEUU, Canada)

Zeleris/Correos Express > 48-72 horas

Flat rate: 32,00 EUR


CENTER AND SOUTHAMERICA (Argentina, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Dominican Republic, Suriname, Uruguay)

Correos Express > 48 horas

Flat rate: 69,00 EUR



06. Further questions?


Don’t be shy and feel free to contact me with your questions!


ENVÍOS INTERNACIONALES

WORLDWIDE SHIPPING

   - Credit/debit card

   - Paypal

Contacto: Lunes a Viernes

Contact: Monday to Friday

Whatsapp, email, Instagram.